Are tickets available at the door?
Yes you can purchase tickets at the door but there's no guarantee it won't be sold out. We highly recommend getting your tickets online or in-store beforehand.
Are there additional booking fees?
Nope, there aren't any other pesky charges on top of the ticket fee.
Are there any credit card deals for ticket holders?
Yes, American Express is our official card partner. Ticket holders who use American Express Platinum/Platinum Reserve/Platinum Credit/Centurion cards will be entitled up to 25% discount for retail purchases made during the event.
But I don't have an American Express card.
No worries, as a ticket holder we'd like you to enjoy this indulgence at pocket-friendly prices. Ticket holders who use non-American Express credit cards will be entitled up to 20% discount for retail purchases made during the event.
Can I get a refund for my ticket?
Tickets are non-refundable.
Where’s my ticket/wristband?
All tickets will be exchanged for a wristband at the entrances to the site. If you have any ticket enquiries, please contact email@example.com.
How does check-in work?
Your ticket purchase confirmation includes a ticket code for each ticket. Flash your confirmation email at the entrance in exchange for your wristband.
Are there any age limits?
All ages are welcome; however anyone under the age of 18 will not be served alcohol.
I want to bring my children (aged 12 or under) – do they need a ticket?
Children enter free but please keep them under supervision at all times.